The Woodlands 311 - Service Requests

Report a Concern

There are four ways for community members to report a concern to The Woodlands Township:

  1. Call The Woodlands Township Resident Care Center at 281-210-3800 during regular business hours, Monday through Friday from     8 a.m. to 5:30 p.m. 
  2. For assistance after hours with urgent service matters other than emergencies, please call 281-210-3800 and press nine (9). Any time during the automated announcement, press nine (9) again to be connected to the After Hours Supervisor. 
  3. Submit your concern online through The Woodlands 311 - Service Request Portal linked here


Starting Monday, December 18, 2023, The Woodlands Township is transitioning to a new 311 Service Request provider.  

The new 311 website portal will be activated on December 18, 2023, at 8 a.m. Residents can access the portal via a web browser by visiting The phone app will soon be available on Google Play and the Apple App Store. Until the phone app is made available, we encourage residents to use the service request portal through a web browser. 

Please take note that residents currently registered within our 311 Service Request system will no longer have access to previous requests or the ability to submit new ones through the existing app, effective December 18, 2023. Both new and currently registered residents must create a new account using the new system.  

The new 311 Service Request system is directly linked to The Township’s work order system, expediting request processing. In addition, the current system and app are no longer supported by the vendor.  

For any inquiries, reach out to our Resident Care Center at 281-210-3800. We appreciate your cooperation during this transition. 

Community members can also find many answers to Frequently Asked Questions on the Township website.