FAQs • The Woodlands Township • CivicEngage

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Administration

1. How can I get a copy of the agenda for Board of Directors meetings?: Board meeting agendas and minutes can be found in the Agendas, Minutes and More section of the Township website. Board of Directors Meetings

2. When are new Board of Directors members elected? How can I get information about the election?: In August 2012, the Board of Directors passed a resolution changing the annual Board of Director elections from May to November, starting in 2013. Elections in The Woodlands Township

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Boat Houses

1. Where are the Boat Houses located?

Riva Row Boat House is located at 2101 Riva Row, The Woodlands, TX 77380. It is located east of the Boardwalk Apartments and south across The Waterway Town Green Park.

Lakes Edge is located at 1970 Hughes Landing Blvd. The Woodlands, TX 77380. It is located next to the Lakes Edge Apartment Complex in Hughes Landing, just south of Restaurant Row.

2. Where can you park for the Boat Houses?: Riva Row Boat House offers approximately 20 parallel parking spaces along Riva Row. Suggested parking for Lakes Edge Boat House is in the Whole Foods Parking Garage in Hughes Landing.

3. What are the hours of operation?: The Boat Houses operate on a seasonal schedule. Please call 281-210-2065 for current hours of operation. The last kayak is rented approximately one hour before sunset for a one-hour rental.

4. Are the Boat Houses open for the holidays?: The only holidays that Riva Row and Lakes Edge are closed are Thanksgiving Day (November 24) and Christmas Day (December 25)

5. How old must you be to rent a kayak/SUP?: A child age 9 years and younger must ride in a kayak with someone older than 16 years of age. A child age 10 to 15 years may be in their own boat/SUP, but with adult supervision. Children 16 to 17 years of age may kayak/SUP without supervision, but their parent/legal guardian must sign the rental waiver.

6. What is needed to rent a kayak/SUP?: Payment, a signed waiver and a valid I.D. as a deposit.

7. How can you pay for your kayak/SUP rental?: The Boat House accepts cash, checks, Visa, Mastercard, Discover and American Express.

8. Is it o.k. for a group of people to rent out kayaks/SUPs and swap people in and out of them?: No. If a single kayak is rented, the person who signed the waiver form is the only person that can use the kayak. If a double kayak is rented, then only the two people who signed the waiver form can use the kayak. Thus, there is no transferring of kayak or SUP rentals among people in a group. Please note: the Riva Row Boat House does offer group rates.

9. Do the Boat Houses offer group discounts or private parties?: Yes. Please call 281-210-3965 for details.

10. Are food and drinks allowed in the kayaks and SUPs?: Yes, but glass containers, alcoholic beverages and tobacco products are prohibited. The Boat House has light concessions available, including water and sport drinks.

11. Is fishing allowed in Lake Woodlands?: Yes. The boat houses do not rent or sell any fishing gear, so be sure to bring your own.

12. What is the inclement weather policy?: If thunder is heard or lightning is seen, then kayak operations will be closed until 30 minutes has passed with neither thunder nor lightning occurring. If you and your party are out on the lake, then go to Northshore, Southshore, The Cove, or Lakes Edge Boat House and find shelter until the weather passes.

13. Do the Boat Houses offer any programs?: There are several different types of programs available. View the Action Guide online or contact the The Woodlands Township Recreation Center at 281-210-3950. Most recent Action Guide

14. How do you properly prepare yourself to go kayaking at a Boat House?: First, check the weather before visiting either Boat House and be sure to bring what you will need; jacket, hat, sunscreen, sunglasses, etc. The boat houses sell water and sports drinks only, so come prepared for your trip. Due to the nature of kayaking, you can expect to get wet and may want to bring a towel or extra change of clothes with you. Riva Row Boat House offers small lockers, but patrons must bring their own locks.

15. Do the Boat Houses take reservations?: Reservations can be made for both Boat Houses at www.rivarowboathouse.com.

16. Can I rent a kayak/SUP if I have no previous training?: Yes! Kayaks and stand-up paddle boards are simple to operate and our friendly staff will go over proper paddling and steering techniques before you leave the dock.

17. What type of kayaks/SUPs do the Boat Houses offer?: Riva Row Boat House offers 30 tandem kayaks; some can hold up to 450 pounds and others can hold up to 950 pounds. Typically, this would be two adults and possibly a small child. There also are 26 single kayaks in various lengths and 10 SUPs, with a 350-pound weight capacity. Lakes Edge Boat House offers 6 tandems that will hold up to 500 lbs and 4 solo kayaks that will hold up to 325 lbs.

18. Where are we allowed to paddle?: You are allowed anywhere on Lake Woodlands. Kayaks and stand-up paddle boards are not allowed in the upper Waterway. Public docks are located at Northshore and Southshore Parks, The Cove and in Hughes Landing.

19. Do we need to bring a life jacket?: No, the Boat House has life jackets for all sizes, including for your dog! If you have your own personal life jacket, it can be used provided it is U.S. Coast Guard approved. All people renting kayaks/SUPs from the Boat House must wear a life jacket at all times.

20. Are the kayaks big enough to hold all of my personal belongings?: Most of the kayaks are large enough to hold small bags or coolers (no glass or alcohol, please). Riva Row Boat House offers small lockers for you to store items that you might not want to get wet. Please bring your own lock, as locks are not provided by the Riva Row Boat House. Riva Row Boat House is not responsible for lost or stolen items. The stand-up paddle boards have limited storage. We recommend leaving large bags, purses or valuables locked securely off-site. Lakes Edge Boat House does not offer personal storage or lockers but small items can be taken on the kayak.

21. Do you allow dogs to ride in the kayaks/SUPs?: Yes, dogs are allowed to ride in the kayaks.Dogs ride for no additional charge. A limited number of life jackets are available for dogs. Dogs are not allowed on the SUPs or swan boats.

22. Can we put three people in a kayak?: Our tandem kayaks our designed to fit a maximum of two people, however, we can fit two adults and one small child, only if the child is less than 42 inches tall.

23. Can two people go out on one SUP?: No, only one person per stand-up paddle board is allowed.

24. Can we rent from one boat house and return our kayak/SUP to the other location?: No, the facility you rent from is the same facility you must return your equipment to (except during weather or medical emergencies). Remember, a photo ID or credit card is left as a deposit at the rental facility you visit and all equipment must be returned in order to pick up your ID.

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Boat Houses - Swan Boats

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1. How many people can be on a swan pedal boat?: The boats can fit up to 4 people with a maximum weight of 700 lbs. Recommend to have 2 adults and 2 minors in the boat, with weight distributed as evenly as possible for a smooth ride.

2. What are the age restrictions for the swan pedal boat?: At least one person on the boat must be over 16 years old. Riders under 18 must have a waiver signed by an adult, as with all other boats.

3. Are dogs allowed on the swan pedal boats?: Dogs are not allowed on the swan pedal boats or stand-up paddle boards. Dogs are allowed only on kayaks in Lake Woodlands.

4. Do you offer any discounts for the swan pedal boat?: No, each rental is $25 for the first hour and $5 for each hour after that. This is priced for each boat, not person. Group discounts are available for kayaks only.

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Community Relations

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1. How can I advertise in The Woodlands Community Magazine?: Please call Champions Printing and Publishing at 281-583-7661.

2. When should I receive The Woodlands Community Magazine? What if I did not receive the magazine or if I misplaced it?: You should receive your copy during the first week of each month. The Woodlands Community Magazine is delivered to all residents in The Woodlands Township, free of charge, as it is supported by advertising. The Woodlands Community Magazine is also posted on The Woodlands Township website.

If you believe you are not receiving the magazine, please contact The Woodlands Township and let us know at 281-210-3800, or complete the online Magazine Delivery form. The Woodlands Community Magazine

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Covenant Administration

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1. Where can I find specific information on Short-Term Rental requirements and procedures for The Woodlands?: Short term rentals have become popular in destination locations like The Woodlands. Please visit Short-Term Rental Frequently Asked Questions for more information.

2. What are The Woodlands Covenants and Residential Standards?: The effective enforcement of The Woodlands Covenants and Residential Standards, which are also referred to as Deed Restrictions, is extremely important to the maintenance of property values in The Woodlands. These protective deed restrictions set the standards for property maintenance and apply the acceptable standards for physical changes made to properties.

3. Do I need a permit to remove a tree?: You will need to submit an application to remove any live tree six inches in diameter or larger. Follow the submission instructions on the Residential Application Forms page.

4. Do I need a permit to repaint my home?

Yes, ALL house repainting requires a permit. You must fill out and submit a Home Improvement-Color application. For a complete list of applications and submission instructions, please visit the Residential Application Forms page.

5. Why don't the standards regulate barking dogs or vehicles parking on the street?: The Residential Standards cover limited topics within the jurisdiction of the Covenants. Many other annoyances or unsafe activities are within the jurisdiction of the County or other governmental agencies.

6. Do we have a leash law in The Woodlands?: The Woodlands is not an incorporated city so it cannot pass laws or ordinances of its own. Fortunately, Montgomery County has passed an ordinance that requires animals to be vaccinated and leashed, etc. The ordinance is enforced through the Montgomery County Health Department Animal Control Division. Their phone number is 281-364-4200. If a dog or cat is running loose or becoming a nuisance in the neighborhood they will provide you with specific information regarding their services. The Woodlands deed restrictions address certain aspects of pet ownership, as well. Phone for a Standards booklet at 281-210-3973.

7. What about a "pooper scooper" law?: No, neither the County Animal Control Ordinance nor The Woodlands Covenants require that an owner clean up pets. Common sense and courtesy do, though, and most of the residents of The Woodlands are very considerate of their neighbors and make an effort to clean up the deposits that their pets leave behind.

8. Are there special rules about trash can storage and placement?: Yes, The Woodlands Covenants say that trash cans must be stored out of sight of the street and surrounding properties. All trash, refuse or recycling containers may be placed near the street edge no earlier than one day prior to regularly scheduled waste collection. Emptied containers must be removed from the street, front yard or driveway by the end of the collection day.

9. My backyard gets water from both of the yards behind mine. Is that unusual?: No, not really. In The Woodlands, the developer has deliberately designed around the existing natural drainage patterns as much as possible, to preserve the native trees and shrubs. That means that lot-to-lot drainage may occur, and when it does, the best thing to do is make the most of it by planting or maintaining plants that thrive in that condition. A guide to natural landscaping is available by calling 281-210-3973.
If you feel adversely impacted by a particular situation, the best thing to do is contact your neighbors directly. Texas law requires that the owners of land ensure that the placement of any improvement or landscaping does not halt or impede the flow of water or redirect it or increase the amount of water flowing off of or onto neighboring land. Enforcement of this requirement is by the neighboring landowners.

10. Are utility buildings allowed in The Woodlands?: Yes, utility or storage buildings can be approved under certain circumstances that are designed to minimize the potential impact of the building on neighboring lots. The Woodlands Residential Standards limit the buildings in area, height, location, and materials. For specific information, please call 281-210-3973.

11. Is my fence approved? My contractor was going to turn in the paperwork for me but I never heard from anyone to tell me if my fence is okay or not.: If you or your contractor have submitted an application, you will receive written approval back in the mail immediately after it is reviewed and approved. The Woodlands Residential Standards are designed to make compliance easy. Some types of improvements are pre-approved under the Standards, some require only a speedy "One-Step" review, and some more complicated projects require the full review of the Residential Design Review Committee for your village. If a written application is required, a written response should generally come your way within a week or 10 days of the application having been submitted. If you haven't heard within that time, give us a call at 281-210-3973 so that we can confirm that the application has been properly received.

12. I can't believe my neighbors installed a play fort next door. That would never have been allowed in my old subdivision.: The Woodlands Residential Standards are the result of hours and hours of hard work by your elected representatives and other professionals trained in architecture, construction and design. They try to strike a balance between the needs of the individual families, the neighbors, and the neighborhood as a whole, and while they meet most residents' expectations, they may be different than the restrictions you left behind. Check out Section 2.9 of the Standards regarding play structures and give us a call if you see something that you have questions about. If the improvement you see has been approved and does meet the Standards but it does not meet your expectations, your comments will be passed along to your elected representatives and will be taken into consideration the next time the Standards are revised. For a copy of the Standards, call 281-210-3973.

13. My daughter is living at the dorm for her first year in college. I need to park her car on the driveway until she comes home in June. Is that allowed?: Yes open storage of one unused car, van or pick-up truck is permitted if the vehicle is not disabled.

14. Can I occasionally bring my camper to my home?: Recreational vehicles cannot be stored on any lot, but they can be brought home for loading and clean-up as long as they are not parked there for more than 48 hours.

15. Can I have a garage sale?: No, home garage sales are not allowed. Instead, the village associations sponsor a twice-a-year community-wide flea market to help us dispose of our leftover goods. Look for more information on this site and in The Woodlands Community Magazine

16. I don't usually see many signs around. Are there special rules regarding them?: Yes. One of the things that The Woodlands residents consistently say they value most is the sense of "green" that they feel as soon as they drive home off the freeway after work. Regulating signs helps to preserve that special effect. Check The Woodlands Residential Standards and The Woodlands Commercial Standards for more specifics.

17. Can I install outdoor lighting?: As with the other Standards, the lighting standard allows for specific lights for specific purposes, under conditions that are designed to impact others as little as possible. The main complaints The Woodlands Township gets concern lights that are appropriate in their design, but that are located or directed so that they shine onto someone else's property or shine into a bedroom window at night. If you want lights, check out Section 2.8 of The Woodlands Residential Standards for specifics and keep your neighbor in mind.

18. The house down the street appears to be vacant and the lawn is getting awfully long. What can be done?: Our deed restrictions require that properties be kept in good order and repair. That includes yard maintenance. If a yard is becoming overgrown, it may mean that the residents have moved out and the new owners were delayed in moving in, or that a lawnmower has broken, and so on. It may also simply be a matter of individual style. In fact, The Woodlands philosophy even encourages "natural yards" with less grass and more forest. Whatever the reason, if the situation is not temporary and once a deed restriction violation has been established, notices are sent to the owner, and if there is not compliance, the Board of Directors can authorize litigation to cure the violation.

19. Can somebody run a business out of their home?: The restrictions that govern our homes require that the homes be used for single family residential purposes, and while The Woodlands Residential Standards allow for home businesses, they do so under very limited circumstances that are designed to protect the residential character of the neighborhood. Because the Standards limit signs, advertising with the home address, the area in the home that can be used for business purposes, and otherwise assure that the business is "invisible," the neighborhoods have maintained their value.

20. How many and what types of pets am I permitted to have on my lot and/or in my household?: The Township Covenants (See Section 10.03) provide that “no animals, except customary household pets, shall be kept or maintained on any Lot” and that “no animal shall be allowed or permitted on any portion of the Property except the Lot of its owner unless same shall be under the control of the owner or another person by leash, rope, chain or other restraining device”. The Residential Standards (see Section 3.3.A.) go on to provide that “no more than three customary household pets may be placed or kept outside of the home. Pets should not be allowed to run at large. Pets should be confined to the owner’s lot or controlled by a restraint device”. To the extent any structure is desired to be constructed related to the occupancy or restraint of any customary household pet, the Covenants require that the “placement, construction, alteration or repair of any temporary or permanent structure or improvement on a lot with an existing single-family dwelling must have the prior written approval of the Residential Design Review Committee or their designated staff.” Note the specific standards associated with construction of Dog Houses and Dog Runs (see Section 2.4 of the Standards). What defines a customary household pet is the determination of the Development Standards Committee (DSC) and designated staff utilizing what is customary for the area at the time of consideration, taking into account the totality of the circumstances including current customs and potential noise, odors and/or overall impact on the neighborhood.

21. How can I be a part of the group that makes decisions about residents' home improvements?: We know that our community is only beautiful because of the people who live here and care about their homes and neighborhoods. Committee members are elected yearly in the community association elections. Look for information about running for office on this Web site and in the community magazine early in December. The committee members perform a valuable service for the community and they are always looking for others to join them in their work.

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COVID-19

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1. What are the symptoms of COVID-19?

Patients with COVID‑19 have reportedly had mild to severe respiratory illness. Symptoms can include:

Fever
Cough
Shortness of breath

At this time, CDC believes that symptoms of COVID‑19 may appear in as few as 2 days or as long as 14 days after exposure. This is based on what has been seen previously as the incubation period of MERS coronaviruses.

2. How can I prevent COVID-19?

There is currently no vaccine to prevent COVID‑19. The best way to prevent infection is to take precautions to avoid exposure to this virus, which are similar to the precautions you take to avoid the flu. DSHS always recommends these everyday actions to help prevent the spread of respiratory viruses, including:

Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
Avoid touching your eyes, nose, and mouth with unwashed hands.
Avoid close contact with people who are sick.
Stay home when you are sick.
Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
Follow the CDC’s recommendations for using a facemask:
In light of data about how COVID-19 spreads, along with evidence of widespread COVID-19 illness in communities across the country, CDC recommends that people wear a cloth face covering to cover their nose and mouth in the community setting.

3. What’s the plan to support a quarantined population, if it comes to that? Supply distribution, testing locations?: The Woodlands Township is monitoring the impact of COVID-19 (Coronavirus) in the Houston area and are in communication with our local, state and federal partners. We will continue to stay informed of the situation and its potential impact to our area and will act as needed at the recommendations of our local and state health agencies. Additional updates will be provided as necessary. Please visit www.cdc.gov/COVID19.

4. When will you be closing non-essential buildings like the mall or market street, etc.?: The Woodlands Township, as a special purpose district and not a city, does not have the authority to regular private retail business.

5. Have swim lessons been cancelled? We were supposed to start Sunday.: In light of the evolving situation with COVID-19 (Coronavirus), The Woodlands Township Board of Directors voted on Monday, March 16, 2020, to close the Township parks system, which includes recreational activities, such as swim lessons. If you have further questions, you may email aquatics@thewoodlandstownship-tx.gov.

6. How many presumptive cases of COVID-19 are in The Woodlands?: Montgomery County Public Health District, in conjunction with Montgomery County Office of Emergency Management, can confirm Montgomery County’s sixth positive COVID-19 case. For the latest information, please visit our website, as we have regular updates throughout the day: http://www.thewoodlandstownship-tx.gov/covid19.

7. What does this mean for people who paid for use of pavilions at parks?: If you have an approved Special Event Permit for an event through May 10, 2020, please contact the Parks and Recreation Department for a refund, or identification of a new date after May 10, 2020, by calling 281-210-3900 or email specialevents@thewoodlandstownship-tx.gov.

8. Are sports leagues cancelled?: The soccer and tennis ladder leagues have been canceled for this upcoming week, but are set to resume the following week, if feasible. Softball is on as scheduled. Please be sure to check The Woodlands Township Parks and Recreation Facebook page for further updates. https://www.facebook.com/townshipparksandrec/.

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Elections

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1. Question regarding use of The Woodlands Township logo in campaign materials.: A question has been raised about the use of The Woodlands Township logo in campaign materials for individuals seeking election to the Board of Directors. This matter was discussed with legal counsel and the following response was provided to the requesting party.

The Township election is a singularly important Township event, and it is the foremost duty of the Township to conduct the election fairly and impartially. The use of the Township logo in connection with a candidate’s campaign for election has potential for abuse, such as campaign correspondence, signage or a website of a candidate or supporter which appears to be on the letterhead of the Township or to carry some explicit or implicit endorsement by the Township of a candidate. Monitoring the proper use of the logo by a candidate or the candidate’s supporters would involve several difficult and costly tasks, including preparation of detailed rules and regulations relating to improper usage, followed by the chore of enforcing them.

Under the circumstances, the Township does not believe it is in the public interest, and cannot give consent, to the use of its logo by a candidate or a candidate's supporters or campaign in an election for a Township office.

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Environmental Services

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1. How do I start trash service, report a missed pick-up or schedule a cart repair/replacement?: To determine service day, schedule a cart repair/replacement, schedule a bulk pick-up or to report a missed pick-up, please contact Waste Management at 1-800-800-5804. To report unresolved service issues, please contact The Woodlands Township Environmental Services Department at 281-210-3800. For resale homes, trash service transfers automatically to the new resident. Recycling and Solid Waste

2. Why doesn't The Woodlands spray for mosquitoes?

For mosquito abatement, South Montgomery County / The Woodlands area practices Integrated Mosquito Management as recommended by the Texas Department of State Health Services and Texas A & M Mosquito Research Lab. The step-by-step involves:

Surveillance by sampling

Reduction of breeding sites

Biological controls

Chemical controls when disease is present, including larvicides and targeted spraying for adult mosquitoes

Personal protective measures including repellents

Just like overuse of antibiotics produces super bacteria, overuse of pesticides creates resistant strains of mosquitoes.

3. What happens with my trash service during weather emergencies, i.e. tropical storms, flooding, etc?: In some cases, even though trucks may be able to drive through the neighborhoods, they may not be able to get back and forth to the landfill and recycling facility to dump their loads. Generally, Waste Management will resume service as quickly as possible following suspended service.

4. What is the secret to achieving a lush landscape in the Gulf Coast climate?

Healthy soil is the foundation of a beautiful, resilient landscape:

Add organic matter with compost to improve soil and conserve water.

Select native and well-adapted plants.

Follow-up with routine maintenance, foregoing pesticides and applying organic fertilizer sparingly.

5. What do I do with oversize items that do not fit in my 96-gallon cart?: Call Waste Management Customer Service at 800-800-5804 to schedule a bulky trash pick-up.

6. What is bulky waste?: Bulky waste is defined as items too large to fit in your trash cart with the lid closed if it was empty. It includes furniture and appliances but not construction debris. Refrigerators must be certified free of freon to be picked up. Is it really a treasure - a usable item that could be donated for reuse? Check out our Donation Guide, many organizations provide free pick-up. Bulky Oversized Trash

7. What do I do with excess trash?: Purchase an extra service tag for each additional bag of household trash. Bags must be under 40 lbs. No hazardous waste / household chemicals, please. Tags can be purchased for $1.78 each at The Woodlands Township offices and at customer service desks at Kroger (Cochran's Crossing, Alden Bridge and Sterling Ridge locations). Each bag of extra trash must have a tag and should weigh under 40 pounds.

8. What items get picked up curbside for recycling?: Paper (newspaper and inserts, junk mail, white and mixed office paper); corrugated cardboard and paperboard; aluminum and tin food containers; juice, soup and milk cartons; plastics #1 –5, 7; glass bottles and jars; and telephone books.
Curbside Collection Guidelines

9. Where are the local recycling centers? What are their hours?: The Woodlands Recycling Center is located at 5310 Research Forest Drive. Hours are Wednesday from 4 p.m. to 7 p.m. and Saturday from 9 a.m. to 2 p.m. Call 281-210-3800 for more information.

The Precinct 3 Residential Recycling Facility is located at 1122 Pruitt Road. The hours are Monday through Saturday 8:30 to 11: 30 a.m. and 12:30 to 4:30 p.m. Please visit www.precinct3.org/recycling or call 281-367-7283 for more information.

The Woodlands Recycling Center

10. Where can I recycle other items that are not accepted at the recycling centers?: For information on where to recycle items from eyeglasses to concrete and your father's old brown suit, please see the Recycle More Guide and the Donation Guide.

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Fire Department

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1. How can I get a job working for The Woodlands Fire Department? Click to view the Candidate Interest Form.: Jobs are posted online at www.thewoodlandstownship-tx.gov/jobs, however if there are no fire department jobs listed, or if you would like to be considered for a job in the future, please fill out and submit the Candidate Interest Form.

2. Am I allowed to set off fireworks in The Woodlands?: Fireworks are prohibited at all times within The Woodlands boundaries.

3. Do firefighters speak at events and schools within The Woodlands?: The Woodlands Fire Department participates in various public education outreach programs to children of all ages on an as-needed basis. We also participate in many neighborhood watch and Village Association meetings.For more information, please call 281-367-3444.

4. Do the fire stations hold private birthday parties and tours?: Currently, The Woodlands fire stations are not open for birthday parties. However, we conduct tours on a regular basis. To schedule a tour or event at your local station, please call 281-367-3444.

5. Where do I check to see if I am allowed to do controlled burns in The Woodlands?: The burning rules change monthly. Please view the Montgomery County Fire Marshal's website for rules and information on controlled burns.

6. Who do I call if a fire hydrant is damaged, leaking or hidden by weeds?: If a fire hydrant is damaged, leaking or hidden by weeds, please call The Woodlands Joint Powers (MUD Office) at 281-367-1271.

7. Who do I contact to sign up for CPR classes?: To sign up for CPR classes, please call 281-210-5820 ext. 1731.

8. What is the ISO rating of The Woodlands Fire Department?: Please view information here.

9. Should I call The Woodlands Fire Department if I have a wild or stray animal on my property?: No, please call animal control at 936-442-7738. The Fire Department doesn't remove animals from trees or homes.

10. Does The Woodlands Fire Department perform car seat checks?: No, please contact Tree of Life Lutheran Church at 936-539-9530 for their car seat inspection schedule.

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General FAQs

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1. How do I report a concern after hours?: For assistance after hours with urgent service matters other than emergencies, please call 281-210-3800 and press nine (9). Any time during the automated announcement, press nine (9) again to be connected to the After Hours Supervisor. Report a Concern Online

2. How do I start trash service or report a missed pick-up?: To determine service day, schedule a cart repair/replacement, schedule a bulk pick-up or to report a missed pick-up, please contact Waste Management at 1-800-800-5804. To report unresolved service issues, please contact The Woodlands Township Environmental Services Department at 281-210-3800. For resale homes, trash service transfers automatically to the new resident. Recycling and Solid Waste

3. Is there a neighborhood watch program in The Woodlands?: Yes! It is called The Woodlands Township Neighborhood Watch. To find out if there is a Watch program in your neighborhood, contact Neighborhood Services by email or call 281-210-3800. The Woodlands Township Neighborhood Watch

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Human Resources

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1. How do I apply for a position with The Woodlands Township / The Woodlands Fire Department?: Resumes may be submitted to The Woodlands Township at:
2801 Technology Forest Boulevard
The Woodlands, TX 77381
Resumes may also be submitted via fax at 281-210-3970.
You may also apply online.

2. How long are applications retained?: Your resume / application will be retained for six months. You may be contacted if future suitable vacancies arise within the organization.

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Incorporation, Transition and Governance

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1. How can I find the most recent FAQs?: Please visit www.thewoodlandsincorporationstudy.com for the most up-to-date FAQs and information.

2. Will the 2007 legal agreement entered into by the Township to continue to enforce our covenants be binding on a future city, whether it be a General Law or Home Rule City?: Link to response

3. When will The Woodlands become a city? Why are we not a city now?

The Woodlands was built as an unincorporated master-planned community within Montgomery County and the extra-territorial jurisdiction of the City of Houston. This means that prior to 1999, the City of Houston had the ability to annex The Woodlands with a vote of the Houston City Council. Parts of The Woodlands were also built within the extra-territorial jurisdiction of the City of Conroe. In 1999, an agreement was signed that in essence put a moratorium on the ability for Houston to annex The Woodlands and on the ability for The Woodlands to incorporate.

In late 2007, The Woodlands Township signed an agreement with the City of Houston, as well as the City of Conroe, that will allow The Woodlands to contribute to projects of regional and mutual benefit (such as better access to the Houston Medical Center or extending the Hardy Toll Road) in exchange for those cities releasing The Woodlands from potential annexation for a period of 50 years. This agreement gives The Woodlands freedom to determine its future governance once the moratorium agreement expires. Based on legal requirements related to these agreements, the earliest date that an election could be held to determine whether or not The Woodlands residents choose to become a city was May 2014.

The Woodlands Township Board of Directors took action on Friday, August 13, 2021, to place Incorporation on the ballot for the election on November 2, 2021. Residents of The Woodlands were asked to vote "for" or "against" the propositions shown below:

THE WOODLANDS TOWNSHIP – PROPOSITION A

Authorizing the Type-A city incorporation of The Woodlands Township District and the adoption of an initial property tax rate of not more than $0.2231 per one hundred dollars ($100) valuation of taxable property.

THE WOODLANDS TOWNSHIP – PROPOSITION B

Upon incorporation of The Woodlands Township District into a Type-A General Law City to be called the City of The Woodlands, the transfer of the rights, powers, privileges, duties, purposes, functions, responsibilities, the authority to issue bonds, and the authority to impose taxes from The Woodlands Township District to the City of The Woodlands.

As of November 2, 2021, residents of The Woodlands Township voted not to incorporate as the City of The Woodlands.

For more information on The Woodlands Township election, visit www.thewoodlandstownship-tx.gov/NovemberElection. Transition and Governance

4. When are the Township elections?: The Village Associations and the Residential Design Review Committees are elected annually in February. The Woodlands Township Board of Directors election is held in November. Elections

5. Is The Woodlands, including the new village of Creekside Park, subject to annexation by Houston?: In 2007, The Woodlands Township, including The Village of Creekside Park, entered into an agreement (with Houston) which provides that the City of Houston shall not take any action to annex any part of The Woodlands Township for a term of 50 years. This agreement also provides that on or after May 29, 2014, The Woodlands Township may incorporate as a municipality or adopt an alternate form of local government under Texas State law and upon doing so, will be released from the extraterritorial jurisdiction of the City of Houston.

6. Does Harper’s Landing have representation in The Woodlands Township and the Village Associations?: The neighborhood of Harper’s Landing is located within the boundaries of The Woodlands Township. Residents in Harper’s Landing are able to vote in The Woodlands Township Election. Voters must be registered though, to vote in this election. Additionally, the neighborhood of Harper’s Landing is located within the Village of College Park and is part of the College Park Village Association. As a courtesy, the bylaws and a link to the College Park Village Association website are included on The Woodlands Township website.

In addition to the College Park Village Association, Harper’s Landing residents are eligible to run for and vote for the College Park Residential Design Review Committee (RDRC). The election for the RDRC and Village Association positions are usually held in February and information is available on the Township Election website.

7. Where can I learn more about Texas laws regarding municipal incorporation?: The State of Texas provides access to full text of the Texas Constitution and Texas Statutes at www.statutes.legis.state.tx.us.

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National Night Out

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1. Do I need to register my National Night Out party?: Yes! Please complete the online Party Registration Form. Note: If you aren't requesting a Public Safety visit, please check the box that says "No Supplies or Public Safety Visit Needed."

2. What supplies will I receive on Supply and Registration Day?: Those who register their party will receive National Night Out balloons, a t-shirt for the event coordinator, game ideas, crime prevention fliers, party invites and a National Night Out yard sign.

3. Where do I pick up my supplies?: Supplies can be picked up at the Township (2801 Technology Forest Boulevard - West Entrance) on Supply and Registration Day. Please check the online calendar of events for the date for this year's Supply and Registration Day.

4. Will I be notified once I register my party?: Yes, your Program Specialist from your Village will contact you to discuss more details.

5. When should I begin planning my party?: Today! Register now and begin planning your party as soon as possible.

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Parks and Recreation

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1. How do I register for Township recreation programs?: Residents can register for programs and events online, by phone at 281-210-3950 or in person at The Recreation Center at Rob Fleming Park or The Recreation Center at Bear Branch Park.

2. Do the pools close if it's raining?: No, the pools do not close for rain unless it rains hard enough that the bottom of the pool can not be seen by the lifeguard staff.

3. How do I report a concern after hours?: For assistance after hours with urgent service matters other than emergencies, please call 281-210-3800 and press nine (9). Any time during the automated announcement, press nine (9) again to be connected to the After Hours Supervisor. Report a Concern Online

4. How can I find out more about the Riva Row Boat House?: Please view information about the Riva Row Boat House.

5. I want to reserve a park pavilion or a pool. Who do I call?: Call The Woodlands Township Parks and Recreation Department at 281-210-3900 to make reservations.

6. Who do I call about a dead tree that's not on my property?: Call The Woodlands Township Parks and Recreation Department at 281-210-3900. They will determine ownership of property and proceed accordingly. If the tree is on property owned by the Township, it will be put on a list in priority order for the tree contractor to take down. If the tree is on the developer's property, the developer will be notified.

7. Who can clean up the brush in the greenbelt in my neighborhood?: Call The Woodlands Township Parks and Recreation Department at 281-210-3900. They will determine if it is natural understory and should be left alone or whether it is an accumulation of debris dumped in the greenbelt in the process of lawncare by residents or contractors. If dumping is the case, cleanup may or may not be done. Residents residing along the greenbelt will receive a letter with information on protecting the integrity of the "living forest."

8. We need a connector pathway. Pedestrians are having to cross the street through a ditch and it seems dangerous. Who can help us?: Contact your village representative to make your request known or call The Woodlands Township Parks and Recreation Department at 281-210-3900. All requests will be reviewed, but not all requests result in the placement of a connector pathway. There are many variables during the review process which affect the outcome including future construction.

9. My street needs cleaning. Who does it and when will it be done?: The Woodlands Operating Company, L.P., (developer) initially cleans streets after the buildout of a neighborhood. Street cleaning is then the responsibility of residents on that street by blowing, sweeping gutters or use of a lawn care company. The county provides routine street cleaning on all major streets throughout The Woodlands as well as the main connector streets.

10. There is algae in the ponds. Who takes care of that?: Call The Woodlands Township Parks and Recreation Department at 281-210-3900.

11. The drainage ditch behind my house needs mowing. Who should I call?: Call your Municipal Utility District (MUD) at 281-367-1271 for maintenance.

12. Our entry median looks awful. Why can't we have seasonal plantings like other neighborhoods?: Call The Woodlands Township Parks and Recreation Department at 281-210-3900. Most median entries are planted with ground cover. The contract to maintain these entries and the pickup of roadside litter is managed by Park Operations. However, some neighborhoods may have an additional homeowner association whereby residents pay extra assessments/fees to cover the cost for seasonal plantings. These entry plantings are not maintained by the Township.

13. Our entry sign needs painting and/or replacing. Who takes care of that?: Call The Woodlands Township Parks and Recreation Department at 281-210-3900. Entry signage is scheduled for routine maintenance and/or replacement according to a sign replacement schedule.

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Parks and Recreation - Drought Information

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1. Are the trees in my yard dying from the drought?: Many hardwood trees appear to be dead or dying, however some of these trees may be experiencing early dormancy or shedding individual branches to conserve their own resources - especially in the Elm tree, Texas Red Oaks and Water Oak trees. Dormancy or shedding is a natural method in which trees protect themselves to ensure their survivability.

2. How can I tell if my trees are simply dormant, and not dead?: Dormancy is marked by leaves turning brown, typically falling off and the tree appearing to be dead. If an oak tree has a limb which is accessible, it can be scratched or the end of the limb can be bent to see if it is pliable versus brittle.

3. Should I report a tree that appears to be dead?

The Woodlands Township Parks and Recreation Department is monitoring a number of the trees that have the potential to be a hazard versus removing them in anticipation that many will return to their normal vibrancy in the spring of 2012.

If the trees do not show signs of life next year, they may have to be removed. Please call The Woodlands Township at 281-210-3900 or submit an online Service Request.

4. Should I water my trees?: Texas is in one of the worst droughts in state history. If you have a tree in your yard, it’s likely stressed from the drought. Help your trees by watering. A few dollars worth of water may protect your tree investment. Please be advised of any water restrictions.

5. When should I water?: If you can, avoid watering during the hottest part of the day (10 a.m. to 6 p.m.). Check with The Woodlands Joint Powers Agency for water restrictions. Currently, odd addresses may water on Tuesday nights from 8 p.m. to Wednesday morning at 6 a.m. and on Friday nights from 8 p.m. to Saturday morning at 6 a.m. Even addresses may water on Wednesday nights from 8 p.m. to Thursday mornings at 6 a.m. and on Saturday nights from 8 p.m. to Sunday morning at 6 a.m.

6. How do I water my yard trees during this severe drought?: Your trees are very valuable. Follow these simple directions to help your trees to survive this extreme drought:

If you use a garden hose: Test your soil with a screwdriver blade. If it doesn’t go into the soil 6 to 8 inches it’s time to deeply water. Water pressure for the hose should be adjusted so the water doesn’t run off. Water closer to the trunk first and work your way out from there. Check every half hour until you know how long it takes for water to penetrate the soil to at least 6 to 8 inches deep. Once the screwdriver goes in at least 6 to 8 inches, note how long it took to water that spot. Keep moving the hose under that canopy of the tree until it is all watered. Repeat every week during a severe drought.

If you use a soaker hose: Soaker hoses work best for small to medium sided trees. It is a slow tree watering method. Test your soil with a screwdriver blade. If it doesn’t go in 6 to 8 inches into the soil it’s time to deeply water. On some soaker hoses, it can take four hours to put out one inch of water and eight hours for two inches of water. Put out 1 to 2 inches of water under the tree, start near the trunk. Make sure to at least water the entire area under the canopy. Repeat every week during a severe drought.

If you use a sprinkler: This is the fastest method to water your tree. Test your soil with a screwdriver blade. If it doesn’t go in 6 to 8 inches into the soil it’s time to deeply water. Put a can out under the sprinkler and water until there is 1 inch of water in the can. It will take about 30 minutes depending on your sprinkler. Check your container water levels every 15 minutes or so until you know how long it takes to put out 1 inch of water. Once you know how long it takes for your sprinkler to put out 1 inch, just set your timer and keep moving the sprinkler around under the canopy of the tree. Put 1 to 2 inches of water out in each spot. After a couple of hours, check how deep you have watered by pushing a screwdriver at least 6 to 8 inches deep into the soil. The blade will go in as far as water has penetrated. Water more if it doesn’t go in at least 6 to 8 inches deep. Repeat weekly in severe drought.

7. What if I have in-ground, pop-up automatic sprinklers?: Take a long screwdriver and poke it into the soil under the tree. If it doesn’t go 6 to 8 inches deep in the soil, give your tree more water by the above methods.

8. What should I not do in a drought?: Don’t apply high-salt, quick release fertilizers or dig under the canopy of a tree in a severe drought. Don’t prune live branches off young trees just because of the drought. The tree may need these branches when the rains return.

9. Where can I get more information about the care of my tree?: Contact a local ISA Certified Arborist at www.isatexas.com or visit the Texas Forest Service Web site for more tree and drought-related information.

10. Has the drought caused the water in my neighborhood pond to have an odor?: The community’s 45 ponds have been impacted by the drought and high temperatures. It is estimated that ponds can lose approximately 1/4” of water per day through evaporation and transpiration. Some indicators of immediate stress are: fish are visible at the surface of the water early in the morning and returning to deeper water later in the day; when oxygen levels rise, water rapidly changes color, usually brown, black, or gray; or the pond suddenly has a putrid odor.

11. Is anything being done about the community ponds?: The Woodlands Township Parks and Recreation Department is monitoring the Township’s ponds weekly, including checking the levels of dissolved oxygen, PH, and temperature. Additionally, depending on conditions, fountains may need to be turned off due to the low water levels.

12. How can I keep wild animals from looking for water on my property?: In looking for water, wildlife will be more visible within the community. To avoid wildlife encounters, do not make your area welcoming to them.
• Repair dry rot, gaps in boards, holes, loose soffit vents and gables.
• Remove tree branches overhanging the roof that provide walkways.
• Stack firewood at least 18” off the ground and away from walls and fences.
• Clean up piles of brush that provide nesting areas.
• Stop feeding pets or birds outside until activity stops.
• Store pet food and bird seed in secure containers indoors.
• Keep garbage can lids closed and secured.
• Repair leaking faucets that provide water.

13. When are we able to use our barbecue grills outside?: Even though The Woodlands has experienced a small amount of rain, the fire department still discourages the use of charcoal grills and would prefer that you use the propane type. However if you wish to utilize charcoal grills, please be aware of the weather conditions and most importantly, your surroundings. Place the grill in an area well away from any dry or dead vegetation, constantly monitor while cooking and have a water supply available in case any sources of ignition leave the container. If the wind speed is high enough to blow any embers outside of the grill container, you are encouraged not to use charcoal or wood. For additional questions, please call the fire department at 281-367-3444. Should you observe any uncontrolled open flame, please dial 911 for emergency services.

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Parks and Recreation - Fields

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1. Can I reserve a field for a half hour?: Yes you may.

2. How long can I reserve a field?: For as long as you would like.

3. Can I get a refund for a cancelation of a field reservation?: Yes, but there is a 10% service charge assessed. You may also get a credit on account with us for a future reservation or you can reschedule the date.

4. Do I need to pay up front?: You have seven days to pay for the reservation once you make it.

5. What if I need to cancel due to weather conditions on the day of my reservation?: You may reschedule or receive a credit on account with us for future use if we are called 24 hours before your scheduled reservation.

6. How much does it cost to rent a sports field?: $15 per hour without lights, $45 per hour with lights.

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Parks and Recreation - Gorilla Hole

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1. What age group can attend Gorilla Hole?: Only fifth and sixth graders are allowed to attend.

2. What time does Gorilla Hole open?: The event is from 7 to 9:45 p.m. Doors open at 7 p.m. and parents should arrive to pick up their children between 9:30 and 9:45 p.m.

3. Is my child allowed to leave during Gorilla Hole?: No. Once participants have signed in at the Rec Center door, no one is allowed to leave until a parent or guardian comes inside the building and picks them up.

4. Where is my child allowed to go during the event?: Participants are allowed in the gym, lobby and on the outdoor patio/basketball court, which is fenced. During special activities additional rooms or amenities may be added.

5. Is Gorilla Hole supervised?: Yes. Gorilla Hole is supervised by The Woodlands Township Recreation Center staff, who coordinate the event and have experience developing fun and positive activities for youth of all ages.

6. What activities are available at the event?: Activities include shooting hoops, dancing, relay races, theme-related contests, special activities and more.

7. How much money should I send with my child?: The admission fee is $8/person. Most concession items are $1/item. On some nights, we even offer “Meal Deals” which 2 slices of pizza, 1 piece of candy and 1 soda for only $5.

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Parks and Recreation - Open Water Swim Day

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1. Can I pay with credit card if I choose to register the morning of the event?: Yes, payment with cash or check (made out to The Woodlands Township) is also accepted the morning of the event.

2. Can I register for the open water swim the morning of the swim?: Yes, walk up registration is available for the long, short, and both open water swims, however, pre-registration is required for swim clinics and triathlon training.

3. What is the rain-out policy for this program?: There will be no rain make up day. Should the event be cancelled due to weather, we will refund 50% of your Activity fee for the open water swim. However, this refund does not include open water clinics offered by independent contractors which will be refunded in full minus a $5 service fee.

4. Is this the course for the Ironman and/or CB&I Tri?: The courses are not the approved courses for either event. The long course will be approximately 1.2 miles (to be swum twice) and the short course will be approximately 500 meters.

5. Will there be a bag drop area available?: Yes, The Township provides a monitored bag drop area with bags for all participants.

6. Will I be able to pick up my race packet at the open water swim?: Yes. CB&I Packet pickup will be available at the open water swim. Packets MUST be picked up by individual participants. Relay team members must pick up their own packet in person - NO EXCEPTIONS. Be sure to bring:
• A valid photo ID (government-issued photo ID that matches the registered name)
• Your USA Triathlon license - No exceptions due to being a USA Triathlon sanctioned race
(Note: Participants signed up for one-day license will not need to show a USA Triathlon license)

7. How can I register for the offered Open Water Swim Clinics and/or Triathlon training?: Registration is available on this website (click the "Register for Rec Programs" icon and enter the program number) or by contacting The Woodlands Township Recreation center at 281-210-3950. Walk up registration is also available. For more information about the available swim clinics and triathlon training, please see the Action Guide.

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Parks and Recreation - Reservations

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1. How much does it cost to rent a pavilion?

Tier 1 (no restrooms) - $35 Residents/$70 Non-Residents; 4-hour rental
Tier 2 (with restrooms) - $45 Residents/$90 Non-Residents; 4-hour rental
Tier 3 (Town-wide parks – Northshore, Bear Branch and Gosling) - $65 Residents/$130 Non-Residents; 4-hour rental per pavilion, stage and gazebo
The Lodge at Rob Fleming Park –
- Monday – Thursday: $300 Resident/$600 Non-Resident; 2-hour rental
- Friday – Sunday: $1,000 Resident/$2,000 Non-Resident; 6-hour rental

2. How long can I reserve the pavilion for?: You can reserve it as long as you want during open park hours which are dawn to dusk.

3. Do I need to pay up front?: You have seven days to pay for the reservation once you make it.

4. Can I get a refund if I cancel my pavilion reservation?: Yes, but you have to cancel 10 days prior to your reservation date and there is a 10% service charge assessed. You may also get a credit on account with us for a future reservation or you can reschedule the date.

5. How can I pay for my reservation?: You may pay by phone, in person or online.

6. Are we allowed to consume alcohol in the park?: Yes, provided it is handled responsibly and you do not have any glass containers.

7. What if I get rained out on the day of my reservation?: You may reschedule or receive a credit on account with us for future use.

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Parks and Recreation - Tennis

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1. How do I register for a tennis class?: Register one of three ways:

1. Register over the phone at 281-210-3950.
2. Register in person at The Woodlands Township Recreation Center.
3. Register online. Online Program Registration

2. How do I know what skill level or class to put my child in?: Class and level descriptions are on this website. The tennis director or Lead Pro can also evaluate a child's skills to help parents determine the class and level their child needs.

3. How old does my child need to be to begin tennis lessons?: Tennis classes begin at age 3.

4. If my child is on a waiting list how soon will I know whether or not they will be able to sign up for the class?: It can range from two days before the class begins to the day of the first class.

5. What if I sign my child up for some classes and then the instructor wants to move them up to a more advanced class?: The recreation center staff can easily transfer them to an open class at the correct level of instruction.

6. What if I sign my child up for 5 months of tennis and then the instructor wants to move them to a different class in the 2nd/3rd/4th month?: The recreation center staff can easily transfer them to an open class at the correct level of instruction, and your payments till transfer too.

7. Who do I talk to about signing up for private tennis lessons for an adult or child?: Please see the list of Approved Tennis Instructors. Private lessons are arranged with the instructor by the participant or parent of the participant.

8. Will the recreation center open up more classes if the one I want is full?: Possibly, if instructors and courts are available for an additional class.

9. How do we know when it is time for our child to move up to the next level?: The Instructor will know based upon the child’s skill level and will inform parents before it is time to enroll for the next month of classes.

10. What is 10 and Under Tennis?: USTA’s program for children under the age of 10 to learn how to successfully play tennis. The court sizes are different and the “Speed” in which the ball bounces is slower to encourage learning and skill development.

11. What should my child wear and bring to class?: Temperature appropriate comfortable clothes, tennis style shoes – not running shoes, water bottle and a hat, be sure to apply sun screen before class begins.

12. Is it better for adults to start off in drills or lessons?: Lessons are best for beginner players since drills do not include any instruction.

13. What are drills?: Strategy based, fast paced repetition and movement to increase consistency in play and skill, they are also a great physical workout. Drills are usually with a group of four or more players with minor skill correction.

14. What should I do if I'm unable to make it to a lesson? Who do I contact?: You should contact your instructor to let hom/her know. If you do not have the instructor’s contact information, you can obtain it from the Recreation Center.

15. Do you have a list of instructors?: Yes, please view the Approved Tennis Instructors list online or pick one up from the Recreation Center.

16. How much do the instructors charge for private lessons?: The fees range from $45 to $60 for an hour long lesson.

17. How do I get my name on the sub list for the ladder league?: Email The Woodlands Township Tennis Academy. You must include your name, cell number and email address. The tennis staff will add your contact information to the sub list.

18. Do you need my team name or team captain’s name for our Jack Rabbit, North Country, or HLTA league?: No, that information is no longer needed. Team captains for each league will submit a roster, Recreation Center staff will then refer to that roster.

19. What should I do if I have joined a league and am unable to make it to a game?: E-mail or call someone from the Sub List who can take your place and play that day.

20. Where do I find a list of parks with tennis courts and court numbers?: Please see the Township’s Interactive pathway map on this Web site.

21. Can I reserve a tennis court? How much does it cost?: Yes, as long as space is available. To reserve a court, please visit Tennis and Pickleball Court Schedules and Online Reservations.
Peak Times (Monday through Friday 8 a.m. to 1 p.m. and 5 to 8 p.m.)
FEES: $10 (per hour) – Resident Non-Peak
$12 (per hour) – Resident Peak
$24 (per hour) – Non-Resident

22. Where would I find a list of parks with tennis courts and court numbers?: Please refer to the Township’s Interactive pathway map on this Web site or pick one up at The Woodlands Township Recreation Center, 5310 Research Forest Drive, The Woodlands, 77381.
The Woodlands Township Parks and Pathways Map

23. Who is allowed to play on courts that are not reserved?: All courts are open to the public for tennis play. They are available on a first come first serve basis, unless someone has reserved the court and can provide a copy of their reservation permit.

24. If I reserved a court and someone is playing on it, what should I do?: Let them know the court is reserved and ask them to leave. If they will not leave, call 281-210-3900 and ask for a park ranger to come and assist.

25. What should I do if something is wrong with the court? For example, if the lights are not working or coming on, or if the net is damaged.: Please email The Woodlands Township Tennis Academy. Be sure to tell us which court you want to use and describe the problem on the court. We will then submit a work order for repairs to the court.

26. Are the times and days of the tennis classes tentative?: No.

27. How soon should I register for the tennis classes?: As soon as possible, the tennis classes fill up quickly.

28. Why are the tennis classes monthly?: To provide consistent instruction.

29. Can I set up an automatic payment plan for tennis lessons?: Yes, automatic payments can be arranged at the time of registration.

30. Am I allowed to give my child lessons myself?: Yes.

31. Am I allowed to give my child's friends lessons and charge for the lessons?: No, you cannot collect money for lessons or services unless you are an approved tennis contractor with The Woodlands Township Tennis Academy.

32. How do I choose an instructor?: You can arrange your instructor for private lessons based on your personal preference, availability and the instructors. Instructors for classes are arranged by The Woodlands Township Tennis Academy staff.

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Pools

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1. How do I report an unsafe situation or suspicious behavior at the pool?: As in any emergency, if you see something that needs police, fire, or ambulance assistance please call 911 immediately. Otherwise, please report any unsafe situation or suspicious behavior immediately to the Aquatics Leadership representative at the pool. They will react accordingly and alert our full time staff as needed. If you do not feel comfortable or confident directing your concern to the staff in person, or if your concern is related to the staff members themselves, please call Parks and Recreation at 281-210-3900.

2. Why do The Woodlands pools* have safety breaks every hour?

Safety breaks allow time (10 minutes at the end of each hour) for children under the age of 16 to take a break from swimming. This helps prevent fatigue in young swimmers, provides a break for water and food and is a good reminder to use the restroom. It allows the lifeguards staff to verify that everyone is able to exit the pool safely.

* Due to large number of people in the pool at the Rob Fleming Aquatic Center it is not feasible to hold safety breaks in allotted time, so Safety Breaks are not regularly conducted. Under the Lifeguard Program Coordinator’s direction, staff may occasionally call a break to conduct a safety (similar to a fire drill).

3. What is a "thunder break" and how long does it last?

A thunder break occurs when a staff member hears thunder and/or sees lightning from inside of the pool fence. The pool will close and all guests (lap swimmers included) will be asked to exit the pool and stay back at least 10 feet from the edge of the water. Lifeguards will get down from elevated stations.

The pool will reopen no more than 30 minutes after the last thunder or lighting occurrence. If the skies are clear immediately after the thunder is heard (blue overhead with a storm nearby), the pool will reopen in less time— just 15 minutes after the last occurrence. In most cases guests will be allowed to remain on the deck while the storm passes. In extreme inclement weather (not including “shelter in place” orders) guest may be asked to entirely exit the facility for their own safety. These precautions are taken in accordance with American Red Cross lifeguard training procedures and follow guidelines set forth by the National Lightning Safety Institute.

4. Do the pools close if it’s raining, but not thundering?: Only in rare cases, the pools do not close for rain alone unless it rains hard enough that the bottom of the pool cannot be seen by the lifeguard staff. This precaution is taken in accordance with the American Red Cross lifeguard training procedures.

5. Will I receive a “Rain Check” if the pool closes after I have paid to enter?: Yes, but please keep the receipt you are given when you enter the pool. The receipt is the only way to verify when you entered and who you paid for on that day. They can bring the receipt to a member of the Aquatics Leadership team at the pool before leaving. The Leadership will mark the receipt with a “RAIN CHECK” stamp/ Leadership team members can answer any questions about the Rain Checks. Rain Checks are transferable between all Village pools expect Rob Fleming Aquatic Center. Rain Checks to the other 13 Village Pools cannot be redeemed at Rob Fleming due to the difference in admission fees.

6. What do I do if I want to bring a guest?: Guests may enter a Woodlands Township pool with either a daily pool pass or a punch card. Daily passes and punch cards can be purchased at the Rob Fleming Recreation Center and Bear Branch Recreation Center front desk or any pool with cash, check, or a credit card. You will be asked to show proof of residency in one of The Woodlands’ villages in order to receive resident discounted rates. Please visit our Pool Fees and Schedules page. Pool Pass Procedures
Pool Pass Procedures

7. Do you take credit cards for daily passes?: Yes! We accept credit cards for daily passes, punch cards and season passes.

8. Where can I purchase season pool passes?

The Woodlands Township offers three options for purchasing or renewing a Season Pass:

1. Register online
2. Register in person at The Woodlands Township Recreation Center.
3. Register over the phone by calling 281-210-3950

9. How do you define or verify residency in The Woodlands?

A person is considered a resident of The Woodlands if they can show proof of residency in one of the Villages of The Woodlands. Proof of residency may be a current Texas ID with a valid address, or a current utility bill from a valid address with their name on it. New residents can even use finalized closing documents from their home purchase. Leadership staff strive to work positively with residents to verify residency. The pool staff have a copy of the latest street map published by The Woodlands Development Company.

A person is considered a resident of The Woodlands if they can show proof of residency in one of the Villages of The Woodlands. Proof of residency may be a current Texas ID with a valid address, or current utility bill from a valid address with their name on it. New residents can even use finalized closing documents from their home purchase. Leadership staffs strive to work positively with residents to verify residency. The pool staff has a copy of the latest street map published by The Woodlands Development Company. Pool Pass Procedures

Pool Pass Procedures

10. I don’t plan on swimming (or) I am only watching my kids, meeting family, etc. Do I have to pay to enter the pool area?: Yes, everyone who enters the pool area must pay the daily fee or have a valid punch card or season pass.

11. Can I leave the pool and return the same day, or leave one pool and go to another in the same day?: Yes! But please keep your receipt. The receipt is the only way we can verify when you entered a pool and who paid for that day. A daily pass is good for the entire day and can be used at any pool location on the day of purchase, expect Rob Fleming Aquatic Center. Rob Fleming is not included due to the different entry fee.

12. How old must a child be to come into the pool alone?: To enter the pool facility without an adult, children age 11 or younger must be accompanied by someone at least 16 or older.

13. Can my child go off the diving board or main pool slide with a life jacket, or may I wait in the water to catch them?: No, the diving board s and main pool slides can only be used by those who can swim the entire length of the pool without assistance. In general, life jackets and other flotation devices are not allowed in the deep end of the pool for any reason. Parents should wait out of the water or at minimum outside of the dive well. (Swim tests may be required by the lifeguard staff.)

14. What are the requirements for using the baby pool?: No person taller than 48 inches is allowed in the baby pool unless they are actively supervising a small child or need to remain close to a supervising parent. All children 10 years and under must be accompanied by someone 16 years or older when using the baby pool. This includes the slide feature and will be enforced during safety breaks.

15. Can babies wear diapers in the pool?: In accordance with Texas Dept. of Health (TDH) guidelines, only diapers designed for swimming (such as Little Swimmers®) may be worn in the pool. Children who are not potty trained are encouraged to stay in the baby pool only.

16. Are the pools available for rental for private parties?: Yes! All 14 pools can be rented for private events, but only outside of pool’s regular hours. The pools cannot be reserved for private events during public pool hours. Pool rentals are available for any evening during the pool season. The rental fee is not the same for all pools; it is tiered and is based on the size of the facility and staffing requirements. Please contact the Parks and Recreation Department at 281-210-3900 for reservation or more information. Pool Rental Information
Pool Rental Information

17. What is Red, Hot Pool Day?: Red Hot Pool Day is a part of the Township’s Fourth of July Celebration. Each pool is decorated by the Aquatic staff. The pools serve free snacks and refreshments until they run out. They also have games and activities for the children at each of the safety breaks from noon to 4 p.m. The pools will close at 6 p.m. to allow residents and staff to attend Red, Hot, Blue events.

18. How many lifeguards do you have and what certifications do they hold?: The Woodlands Township Parks and Recreation Department employs over 320 lifeguards each summer, with about 95 on duty at any given time. Every lifeguard is American Red Cross certified in Lifeguarding Waterfront lifeguarding, First Aid, CPR and Automated External Defibrillation (AED), BBP, and Oxygen Administration. All facilities have at least four (4) certified lifeguards on duty, including the Aquatics Leadership representative at the desk. Our larger pools have anywhere from seven to 18 lifeguards on duty, including the Aquatics Leadership representative. Rob Fleming Aquatics Center lifeguards also hold Waterpark certifications.

19. Are the lifeguards required to give me their name if I ask for it?: Staff members are required to wear Township-issued name tags that display at least their first name and last initial. If you have a concern about a staff member and are not readily able to get a name, please make note of the date, time, pool location, and a general description of the guard. Then call Parks and Recreation at 281-210-3900 so we can address your concern.

20. May I bring a cooler or food items into the pool?: Yes, but glass containers and alcoholic beverages are strictly prohibited. Aquatics staff may ask to look inside the cooler to ensure the safety of all patrons at the facility. If anything prohibited is found, you will be asked to return the item(s) to your locked vehicle. Lifeguard staff are not allowed to “hold” items behind the counter.

21. Is alcohol permitted inside the pool facility?: No, all of our pools are alcohol free. The inherent risk of drinking alcohol in a swimming environment prohibits the consumption of alcohol in the pool area. In addition, Aquatics Leadership staff may ask visibly intoxicated or drug-impaired persons to leave the facility for their own safety as well as the safety of others. In rare cases, the Aquatics staff will call on Park Rangers or local law enforcement to assist.

22. Is smoking permitted inside the pool facility?: No, all of our pools are smoke-free areas. Ashtrays are conveniently located at the entrance to the pool facility and smoking should be done at least ten feet from the entry gate as a courtesy to those coming and going from the pool. This policy includes the use of electronic cigarettes, vaping, etc.

23. Do all pool facilities comply with the Americans with Disabilities Act (ADA)?: Yes! All of The Woodlands Township swimming facilities are ADA compliant. All facility entrances and parking lots are appropriately marked and graded. All pools have both a portable lift for entry to the water and hand rails at the pool entry steps. Please ask the lifeguard staff if assistance is needed and they will gladly accommodate.

24. What happens when there is a known bodily fluid incident in the pool?

Township Aquatics staff follow all Texas Dept. of Health (TDH) and Center for Disease Control (CDC) guidelines for handling, controlling, and containing any and all bodily fluids. Depending on the amount, level of exposure, and type of fluid involved, the pool may be closed anywhere from 30 minutes to 24 hours. In these scenarios the required closure time begins as soon as the contamination is safely removed from the water. The most common occurrence is when a young swimmer has a brief nose bleed or minor ‘spit up’ event, and in those cases the chemicals already in the water will safely handle any reasonable exposure risks. If chemical levels are in question at all, the pool will be cleared.

In more extreme cases, the pool may be closed for 30 to 120 minutes while chemical adjustments are made and clean-up undertaken. The length of time depends on the chlorine residual in the water at the time of the incident.

In rare cases, a liquid fecal incident may cause the pool to be closed for the remainder of the day and possibly into the following day. The dangers of chlorine-resistant bacterial contamination take up to 13 hours to safely treat and may require further time afterward to completely clean-up.

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Public Safety - Neighborhood Services

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1. What law enforcement agencies patrol The Woodlands?: The majority of The Woodlands is served by The Woodlands Division of Montgomery County Sheriff’s Office (936-442-7797). The Village of Creekside Park, which is in Harris County, is served by Harris County Constable’s Office, Precinct 4 (281-376-3472). In case of an emergency, dial 911 and let dispatch know where you are.

2. Sometimes I see something that looks suspicious, but I’m not sure it is. How do I know if I should contact law enforcement?: If you see anything that seems suspicious, contact law enforcement immediately! If an actual crime is taking place, the sooner you inform law enforcement, the more likely they can take care of the problem. Don’t worry about bothering law enforcement or appearing foolish if what you have witnessed is not actually criminal activity. The Montgomery County Sheriff’s Office and Harris County Constable’s Office, Precinct 4 want residents to contact them whenever they see something suspicious.

3. Is there a neighborhood watch program in The Woodlands?: Yes! It is called The Woodlands Township Neighborhood Watch. It is facilitated through The Woodlands Township Neighborhood Services Department. To find out if there is a Watch program in your neighborhood, please email The Woodlands Township Neighborhood Services Department or call 281-210-3800.
Neighborhood Watch

4. How can I start a neighborhood watch on my street?: To answer your questions and get you started, please call The Woodlands Township Neighborhood Services Department at 281-210-3800.

5. Why does The Woodlands need a neighborhood watch program? I thought we weren’t supposed to have much crime here?: The Woodlands does have a low crime rate. That is exactly why we have an active watch program in our community. We want to keep the crime rate low. The best time to get involved in a watch program is before a community has a lot of crime. The Woodlands Township Neighborhood Watch provides residents with information they can use to help keep their families and neighborhoods from becoming victims of crime.

6. If we are already a safe community, why do I need to worry about taking precautions against crime?: By not being proactive when it comes to crime prevention, we can create an atmosphere that is conducive to crime. Criminals quickly learn which neighborhoods are lax about safety precautions. For example, criminals know that residents in The Woodlands often keep their vehicle doors unlocked. As a result, one of the most prevalent crimes in The Woodlands is Burglary of Motor Vehicles (BMVs), which is the theft of items from a vehicle.

7. Does this mean I’m going to have to go to a lot of trouble and expense to keep my home safe?: No. Residents just need to take simple, easy safety precautions. In fact, most of these precautions won’t cost you anything. These include keeping your vehicle and residence doors locked, not opening the door to anyone you do not know, having sufficient outdoor lighting, and knowing who your neighbors are.

8. Isn’t it the responsibility of law enforcement to keep us safe?: The Montgomery County Sheriff’s Office and Harris County Constable’s Office Precinct 4 do an excellent job of patrolling our community, but they cannot be everywhere at all times. In addition, if we are familiar with our neighborhoods and the people who live there, we are much more likely than anyone else – including a law enforcement officer – to be aware when something or someone looks suspicious.

9. Is soliciting illegal in The Woodlands?: Soliciting is not illegal in The Woodlands. However, as a resident, you make the choice of whether to listen or buy from a solicitor.

10. How can I get a house numbering paint kit?

To help emergency vehicles find your address, we have all the supplies you will need to paint your house number on your curb available for check-out.

To reserve your kit, please complete the online form or call The Woodlands Township Neighborhood Watch at 281-210-3800.

Request a Paint Kit

11. How do I report a non-emergency concern after hours?: For assistance after hours with urgent service matters other than emergencies, please call 281-210-3800 and press nine (9). Any time during the automated announcement, press nine (9) again to be connected to the After Hours Supervisor.
For emergencies, please call 911. Report a Concern Online

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Races - Memorial Hermann 10 for Texas

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1. What if someone is caught wearing another person’s number?: If you’re caught racing in someone else’s number, you will be blacklisted and not be able to race our races and possibly others for a lengthy period of time. DON’T RISK IT!

2. What about bad weather?: Race management monitors the weather closely in the weeks and days leading up to the race. As safety is paramount for this race, staff will be following a comprehensive race contingency plan. This plan includes alternative options in the event weather or other issues impact the race or race course, and modification of the event is necessary to maintain participant safety and/or road opening times. Race modifications may include but are not limited to delay of race start time, shortening of race course(s), or cancellation of the event.

3. What about refunds and/or credits?: 100% of your entry fee will be refunded until the specified deadline. We have a "no refund policy" in regards to weather cancellations of any kind as well as changes to the race after registration. Unforeseen changes can occur at any time no matter how finalized anything seems to be. Any changes made to the race are done after careful consideration, usually due to safety concerns that arise after the race has been planned. We do everything we can to create a better, safer, more enjoyable experience for all participants. Entry fees are not transferable between years. No exceptions will be made to this policy. Transfers must be completed by the specified deadline.

4. What do I get in my packet?: Memorial Hermann 10 for Texas participants will receive a T-shirt and hat. Participants competing in the 3.1 Armadillo Run will receive a T-shirt. One 4 Texas participants will receive a T-shirt. All participants will receive a race bib at packet pickup, as well as post-race food and beverages and a finisher's medal upon crossing the finish line.

5. Will this race be capped?: Yes, the race will be capped. The 10-mile race will be capped at 850; the 5K at 500; and the One 4 Texas at 200.

6. May I use my own timing chip instead of the provided disposable timing tag?: No. Participants will need to remove all existing chips, D-tags or bib tags from previous races to avoid potential timing issues.

7. What do I do with my race bib number after the event?: You may keep it or throw it out. Race management will not need it back.

8. How early should I get there?: If you are picking up your packet on Race Day, it is recommended to arrive an hour early in case of lines. Otherwise, no later than 45 minutes prior to your race start typically provides enough time to warm up, stretch and/or visit the restrooms. Please see our Event Schedule for details.

9. Is there an additional fee for parking?: No. Parking is FREE.

10. What should I bring with me?: This will depend on your personal needs. All participants must bring their race bib, which must be visibly worn. Recommended items include water bottle, small pre-race snack, changes of clothes for after the race, recovery nutrition, endurance fuel such as Gu packets, race belt, hat/visor, sunglasses, sunscreen and/or rain/winter gear. Check the forecast to determine if you should dress up or down according to the current weather conditions.

11. Can I listen to a music device while I run?: Headphones are permitted, but STRONGLY discouraged. Participants who choose to wear headphones must remain aware of race officials, traffic and other runners.

12. Are pets allowed?: Pets are not permitted on the course, but are welcome at the Venue as long as they are leashed, picked up after and owner-controlled at all times. Participants caught with a pet on the course will be disqualified.

13. Are strollers allowed on the race course?: Per USATF sanction and insurance requirements, strollers are not permitted on the course. For the comfort and safety of all participants, baby strollers, baby joggers, in-line skating, dogs on leashes and bicycles are all prohibited on the course.

14. Is pacing allowed by outside non-registered participants?: No. Any non-registered pacers will be stopped immediately, and the person they are pacing will be disqualified.

15. Where are the pre/post race restrooms located?: Restrooms are located inside Northshore Park. Port-a-lets will also be positioned on the course. See maps for exact locations.

16. Where is the start & finish line?: The start and finish line is in the Northshore Park parking lot.

17. Where should spectators go to watch?: Spectators can print course maps to plan where they want to watch prior to the race start time(s). The start and finish line is a great place to cheer on your runner and watch other participants as they cross the finish line. Other popular places along the route include The Woodlands Waterway and Town Green Park. Spectators must be mindful of vehicular traffic and participants along the course. See maps for details.

18. Will food and drink be available after the race?: Yes. The "Texas-sized" Post-Race Party will provide athletes food, drink and music.

19. Where will the Post-Race Party be?: The Post-Race Party will take place at Northshore Park. The athlete food area will be located in the pavilion area on the south side of the park. After getting your food and drinks, head to the stage area to enjoy music and sponsor booths.

20. What do I need to get into the Post-Race Party?: You will need your race bib to access the Athlete Food Tent.

21. Can I switch my shirt size?: There are limited quantities of each size. Shirt sizes are available on a first-come, first-served basis based on the size you registered for. Participants will not be able to switch shirt sizes at packet pickup. If you would like to switch your shirt size, you may only do so on Race Day by visiting the Packet Pickup Tent.

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Races - Muddy Trails Bash

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1. How long has Muddy Trails been going on?: The inaugural event was held in February 2008.

2. What does "sanctioned by USA Track and Field" mean?: USA Track & Field Sanction is a designation issued by USATF, through a local Association, which approves and licenses the holding of a competitive track and field, long distance running or race walking event in the United States. Only USTAF Sanctioned Events are eligible for National and World Records. Muddy Trails 5K follows all rules set forth by USATF for this type of running event.

3. What is the typical attendance?: This year's event is anticipated to attract 450 5K race participants and approximately 2,500 attendees throughout the afternoon.

4. Where should spectators go to watch?: The start and finish lines are a great place to cheer on your favorite runner, and watch other participants as they cross the finish line. Spectators must be mindful of vehicular traffic and participants along the course. See maps for details.

5. How does this race benefit the community?: The Woodlands Township's races offer participants of all levels and abilities both beginner-friendly and high-caliber competition. Majority of race participants do not enter the events to win, but to set and achieve a personal goal. The Township's Signature Races benefit and help fund programs and services offered through the Parks and Recreation Department through program scholarships and promotion of other not-for-profit groups. Muddy Trails 5K and Muddy Bowl Crawfish Cook-Off kicks off the Township's Signature Race Events, which also includes events in April, May and October.

6. Where is the start and finish line?: The 5K start line is on Creekside Forest Drive near the Lodge. The 5K finish line is also on Creekside Forest Drive near the Bluebonnet Field.

7. Where are the pre/post-race restrooms located?: Permanent restrooms are located next to the stage, near the playground.

8. What about bad weather?: Race management monitors the weather closely in the weeks and days leading up to the race. As safety is paramount for this race, staff will be following a comprehensive race contingency plan. This plan includes alternative options in the event weather or other issues impact the race or race course, and modification of the event is necessary to maintain participant safety and/or road opening times. Race modifications may include but are not limited to delay of race start time, shortening of race course(s), or cancellation of the event.

9. What about refunds and/or credits?: 100% of your entry fee will be refunded until the specified deadline. We have a "no refund policy" in regards to weather cancellations of any kind as well as changes to the race after registration. Unforeseen changes can occur at any time no matter how finalized anything seems to be. Any changes made to the race are done after careful consideration, usually due to safety concerns that arise after the race has been planned. We do everything we can to create a better, safer, more enjoyable experience for all participants. Entry fees are not transferable between years. No exceptions will be made to this policy. Transfers must be completed by the specified deadline.

10. What if someone is caught wearing another person’s number?: If you’re caught racing in someone else’s number, you will be blacklisted and not be able to race our races and possibly others for a lengthy period of time. DON’T RISK IT!

11. What do I get in my packet?: All participants will receive a race bib at packet pickup, as well as post-race food and beverages and a finisher's medal upon crossing the finish line.

12. Will this race be capped?: Yes, the race will be capped at 500.

13. May I use my own timing chip instead of the provided disposable timing tag?: No. Participants will need to remove all existing chips, D-tags or bib tags from previous races to avoid potential timing issues.

14. What do I do with my race bib after the event?: You may keep it or discard it. Race management will not need it back.

15. How early should I get there?: If you are picking up your packet on Race Day, it is recommended to arrive an hour early in case of lines. Otherwise, no later than 45 minutes prior to your race start typically provides enough time to warm up, stretch and/or visit the restrooms. Please see our Event Schedule for details. NOTE - Only participants who registered and paid for Race Day Packet Pickup may do so. There is an additional fee for Race Day Packet Pickup.

16. Is there an additional fee for parking?: No. Parking is FREE.

17. What should I bring with me?: This will depend on your personal needs. All participants must bring their race bib, which must be visibly worn. Recommended items include water bottle, small pre-race snack, changes of clothes for after the race, recovery nutrition, endurance fuel such as Gu packets, race belt, hat/visor, sunglasses, sunscreen and/or rain/winter gear. Check the forecast to determine if you should dress up or down according to the current weather conditions.

18. Can I listen to a music device while I run?: Headphones are permitted, but are STRONGLY discouraged. Participants who choose to wear headphones must remain aware of race officials, traffic and other runners.

19. Are pets allowed?: Pets are allowed at the post-race venue, but not on the course. Participants caught with a pet on the course will be disqualified.

20. Are strollers allowed on the race course?: Per USATF sanction and insurance requirements, strollers are not permitted on the course. For the comfort and safety of all participants, baby strollers, baby-joggers, in-line skating and bicycles are all prohibited on any course.

21. Is pacing allowed by outside non-registered participants?: No. Any non-registered pacers will be stopped immediately, and the person they are pacing will be disqualified.

22. Will food and drink be available after the race?: Yes. The Post-Race Party will provide athletes with crawfish plates, an alternative food item, drink and Zydeco music. Spectator concessions will be available for purchase. Participants and attendees are encouraged to visit the Muddy Bowl Crawfish Cook-Off area to sample each team's crawfish and vote for their favorite team at The Woodlands Township tent.

23. Where will be Post-Race Party be?: The Post-Race Party will take place at Rob Fleming Park. The Athlete Food Area will be located in the concessions windows near the stage. After getting your food and drinks, head to the park area to enjoy music, children's activities, the Muddy Bowl Crawfish Cook-Off and to visit our sponsor booths. You will need your race bib to access the Athlete Food Area.

24. What do I need to get into the Post-Race Party?: You will need your race bib to access the Athlete Food area.

25. Do race members get free crawfish? How about the general public?: Race participants are provided complimentary crawfish plates. The Muddy Bowl Crawfish Cook-Off is free and open to the public. Cook-Off Teams will provide samples to the public for attendees to vote on their favorite crawfish in the following categories such as Best Decorated Tent, Best Cajun Dish, Best Crawfish -Judges' Choice and Best Crawfish - People's Choice.

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Races - Woodforest Bank TRI

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1. What if someone is caught wearing another person's number?: If you’re caught racing in someone else’s number, you will be blacklisted and not be able to race our races and possibly others for a lengthy period of time. DON’T RISK IT!

2. What about bad weather?: Race management monitors the weather closely in the weeks and days leading up to the race. As safety is paramount for this race, staff will be following a comprehensive race contingency plan. This plan includes alternative options in the event weather or other issues impact the race or race course, and modification of the event is necessary to maintain participant safety and/or road opening times. Race modifications may include but are not limited to delay of race start time, shortening of race course(s), or cancellation of the event.

3. What happens to my bike while I'm swimming and running?: Your bike will be set up on a bike rack in the transition zone. Transition will be organized by age group. Only registered athletes will be allowed in transition. Transition will open at 5 a.m. on race day and close at 6:45 a.m. Athletes will only be allowed to access their items in transition upon completion of the swim leg and bike leg. Transition will reopen at 10:30 a.m.

4. What does transition mean?: The transition is the period of time between each sport segment/leg. The time between the swim and the bike is called T1, and the time between the bike and the run is called T2. The time you spend in transition is counted towards your overall time for the race. All races will have a transition zone, with row after row of bike racks. Each athlete will place his or her bike on a bike rack. You will place a towel right next to your bike, and all of the gear you will need during the race must fit on your towel. Examples of items you'll place on your towel will include: Running shoes, helmet (a MUST), cycling shoes if you use them, your race number (must be worn during the run), sunglasses, socks, any clothes you'd like to put on over your swimsuit, etc.

5. What is a wave start?: Many triathlons with an open water swim (in a lake, ocean or river) will have wave starts. It is safer to start the athletes in waves rather than all at once. Waves are determined by age and gender. Athletes must go out in their assigned wave and wear the provided swim cap. If a participant begins the race in the incorrect wave, they will be disqualified.

6. May I use my own timing chip instead of the provided timing tag?: No. Participants will need to remove all existing chips, D-tags or bib tags from previous races to avoid potential timing issues.

7. What do I do with my race bib number after the event?: You may keep it or throw it out. Race management will not need it back.

8. What is it like to swim in open water?: The biggest difference between swimming in open water and training in a pool is that there are no lane lines and there is no side to hang on to if you get tired. Some open water courses are out-and-back, and others look more like a loop. Either way, the course is marked with buoys. It is important to sight (look up and see where you are) every so often so you swim fairly straight. If you're uncomfortable being shoulder-to-shoulder with other participants, you may want to consider waiting 10 or 20 seconds after the bullhorn sounds to beginning swimming to give others the opportunity to get out on the course. Most triathlons will have safety canoes and kayaks out on the water, along with lifeguards. If you begin having trouble during the swim, wave your hands and a rescue boat will be at your side soon. Open water swimming can sometimes be wavy or choppy, depending on weather conditions.

9. Why do I have to race in the swim cap I was given?: Everyone must wear a swim cap for safety reasons. A swimmer is easier to see in the water if they're wearing a swim cap. All athletes who start in the same wave will have the same color cap on, which provides race management with an easy visual indicator to help keep a closer count on athletes exiting the water by age group. You must wear the swim cap you were provided at Packet Pickup.

10. I have a mountain bike. Is it OK to ride that?: Yes. There are lots of triathletes who ride mountain bikes. You may want to consider adding "slicks." Slicks are smooth tires, which would be faster on the roads than the tires that come stock on mountain bikes. Keep in mind that if you plan to race regularly or are looking at competing in races longer than sprint distance, you may want to consider a road bike or tri bike.

11. Why is bike fit so important?: Are your knees bumping into your chin? Do you risk serious injury every time you try to get off the seat of your bike? It is important that you can adjust your seat so that there is only a slight bend in your knee when your foot and pedal are both at the 6 o'clock position. You should also be able to stop and get off your bike without injuring yourself. Bikes come in all sizes, and the seat post can be adjusted somewhat to ensure the height of your bike is correct for you. There are other important factors to consider, for example: Does your seat need to be adjusted forward or back? Is your seat level? Are the handlebars too far away or too close? If your bike is not fitted properly for you, you risk serious injury after prolonged riding. Take your bike in to a local bike shop and have them take a look for you.

12. Is there an additional fee for parking?: No. Parking is FREE.

13. What is a race number belt?: All participants must wear their race number (sometimes called a bib) during the run portion of a triathlon. Some athletes put on shorts and/or a t-shirt over their swimsuits after the swim, and simply pin their bibs to their shorts or shirts before the race. For those athletes who race in their swimsuits (or tri suits), there is nothing to pin their bib to. They use a race belt, or tri-belt, which is a very simple stretchy band with two plastic prongs to attach a race number. As these athletes leave the transition zone in T2, they clip the belt (with the bib already attached) around their waist, and continue to the run segment.

14. Why is hydration so important?: It is important to drink water, during training and during a race, especially in the heat. Even becoming slightly dehydrated can impair your performance by a surprising amount. Sports drinks are formulated to be absorbed by your body better than water. Be sure to train with the fluids you plan to use on race day. It is important that you consume a full bottle of fluid during the bike portion of a triathlon. If you are uncomfortable removing your bottle and drinking while riding, practice during training so you can stay steady while you drink.

15. Why can't I have someone pick up my packet?: The Woodforest Bank TRI is a USA Triathlon (USAT) Sanctioned event. Per USAT rules, this is a requirement and there will be no exceptions.

16. What about refunds or credits?: 50% of your refund will be refunded until the specified deadline.

17. What do I get in my packet?: Your packet will contain a Woodforest Bank TRI participant shirt, hat or visor, race/running bib, bike number, helmet number, swim cap and timing chip.

18. Will the race be capped?: Yes. The race will be capped at 800 participants.

19. How early should I arrive?: If you do not check your bike in the evening before, you will need to arrive early enough to set up your gear in transition, get body marked, warm up, stretch and/or visit the restrooms. Transition will open at 5 a.m. and close promptly at 6:45 a.m.

20. What should I bring with me?: This will depend on your personal needs. All participants must bring their race bib, swim cap, bike number and helmet number. Bike and helmet numbers must be attached before entering transition. You must have bar end plugs for your bike. Officials will be checking for these. Other recommended items include water bottle, small pre-race snack, change of clothes for after the race, recovery nutrition, endurance fuel such as Gu packets, race belt, hat/visor, sunglasses, sunscreen and/or rain/winter gear. Check the forecast to determine if you should dress up or down according to the current weather conditions.

21. Can I listen to a music device while I am biking or running in the race?: Per USAT Competitive Rules, headphones/earbuds/portable music devices are prohibited.

22. Where are the pre/post race restrooms located?: Portable restrooms will be located in transition. Permanent restrooms are located near the pergola/covered area in the west side of the park.

23. Where is the start & finish line?: Swim out is located inside Northshore Park, east of the playground area. The finish line is located on the east bound lanes of Lake Woodlands Drive near Northshore Park.

24. Will food and drink be available after the race?: Yes. The Post-Race Party will provide food, drink and music for athletes.

25. Where will the Post-Race Party be?: The Post-Race Party will take place in Northshore Park. The Athlete Food Area will be located in the Pavilion area on the south side of the park. After getting your food, head to the stage area to enjoy music and sponsor booths.

26. What do I need to get into the Post-Race Party?: You will need your race bib to access the Athlete Food Tent.

27. Can I switch my shirt size?: There are limited quantities of each size. Shirt sizes are available on a first-come, first-served basis based on the size you registered for. Participants will not be able to switch shirt sizes at packet pickup. If you would like to switch your shirt size, you may only do so on Race Day by visiting the Packet Pickup Tent.

28. Where should spectators go to watch?: Spectators can print course maps to plan where they want to watch prior to the race start. The swim out and finish line areas are great places to cheer on your favorite athlete and watch other participants as they begin the race and cross the finish line. Other popular places include Northshore Park, Lake Woodlands Bridge and Town Green Park. Spectators must be mindful of vehicular traffic and participants along the course. See maps for details.

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Taxes

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1. What is the current property tax rate?: Current rates can be viewed online at the Montgomery County website.

2. What exemptions are applicable towards The Woodlands Township tax?

The Woodlands Township Board of Directors adopted a resolution June 2023 establishing a $50,000 residential homestead exemption for individuals who are disabled or are sixty-five (65) years of age or older. The other applicable homestead exemption is the State-mandatory Veterans exemption which will vary from 25 percent to 100 percent depending on disability rating by the Veteran's Administration. In addition, a general residential exemption of 3% of the appraised value of residence homestead was also adopted.

The forms to apply for these exemptions can be requested at the appropriate Central Appraisal Districts. In Montgomery County, call 936-756-3354, Metro Line 936-441-2186, or visit the Montgomery Central Appraisal District website. If in Harris County, call 713-957-7800 or visit the Harris County Appraisal District website

3. I escrow taxes. How do I know if The Woodlands Township Property Tax has been paid?: The best way to determine if The Woodlands Township Property Tax has been paid on the property or properties you own, check the Tax Assessor Collector website for either Montgomery County or Harris County. The phone number is 936-539-7897.

4. In the event of a sale of a home, would the seller be reimbursed of the tax for the remaining months of the year by the buyer?: Prorated taxes between buyers and sellers are calculated by title companies at the closing of the transaction in accordance with applicable laws and regulations that govern such matters. Please contact your title company representative for questions regarding prorated taxes due at closing.

5. What is Sales and Use Tax?

The Woodlands Township current sales and use tax rate is 8.25 percent. The State of Texas receives 6.25 percent, 1.0 percent is dedicated to The Woodlands Township, and 1.0 percent to The Woodlands Township Economic Development Zone.

Additional Resources

For additional information regarding Texas Sales and Use Tax please refer to the Texas State Comptroller website.
Township Boundary Maps
Township Sales Tax Rate Map

6. What is Hotel Occupancy Tax?: The Woodlands Township’s current hotel occupancy tax rate is 15%, 9% which is retained locally for the retirement of debt on The Township’s Convention Center and funding of The Woodlands Convention & Visitors Bureau (Visit The Woodlands) and 6% which is remitted to the State of Texas. For more information on filing local hotel occupancy tax refer to Hotel Tax Information.

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The Woodlands Convention and Visitors Bureau

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1. Where can I find information on The Woodlands Convention and Visitors Bureau, also known as Visit The Woodlands?: Please see The Woodlands Convention and Visitors Bureau's website.

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Transportation - Woodlands Express Park and Ride / Town Center Trolley

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1. How much is a ticket for The Woodlands Express?: Tickets are sold as round-trips and cost $13.00. You can purchase a book of 20 round-trip tickets for $260.00. Tickets are available at any of the Park & Ride terminals.

2. Is there a charge to park at the Park & Ride lots?: No. Parking is free.

3. Can I leave my vehicle overnight or over the weekend?: No, the Park & Ride facilities close at 9 p.m. and are not staffed on the weekend. Your vehicle will need to be removed before 9 p.m.

4. Are the trolleys running today?

Yes - 11 a.m. to 9 p.m. Monday -- Thursday / 10 a.m. to 10 p.m. Friday - Saturday / 11 a.m. to 6 p.m. Sunday
Exception - during special events, the trolleys still operate, however, may not be able to use the regular route.
During operating hours, view the Trolley Tracker app (RideSystems) to see the location and estimated arrival of the trolley to a particular stop.

5. What is the cost to ride a trolley?: Trolley rides are free every day, every rider

6. Can the trolley pick us up or drop us off at our hotel or somewhere that isn't a regular trolley stop?

The Federal Transit Administration (FTA) regulations require certain public transit providers, The Township included, to operate fixed-route services that have predetermined schedules, routes and stops. These regulations are in place to ensure that transit services are accessible and reliable to the public, and those individuals that may require special assistance.

On demand services, also known as demand response services, are not considered fixed route as they are not predetermined and typically operate in response to requests from customers. To comply with FTA regulations and fixed route requirements we do not currently provide this service.

7. Can I reserve or rent a trolley for a private party event?: Your party is welcome to use the trolley in its regular service operation - no reservations or rentals, and you may be sharing the ride with others.

8. How many can ride the trolley?: The trolleys hold up to 23 passengers seated, and additional riders may stand.

9. Can I bring a stroller or a wheelchair on board the trolley?: Yes, the trolleys are equipped for ADA

10. May I bring my dog or other pet on the trolley?: Only service animals are allowed on board.

11. How can I retrieve an item left on a trolley?: Call our main office 281-210-3800 - we will take your information and refer it to our Trolley Operations staff, who will contact you if your item is found.

12. Are the buses running today?

Weekdays, YES - the three facilities are open from 5 a.m. to 9 p.m.
5 a.m. to 8 a.m. buses go from The Woodlands to business centers in Houston (Downtown, Texas Medical Center, Greenway Plaza, and Energy Corridor District)
12:30 p.m. to 7 p.m. - return from the business centers to the Park & Ride locations
Exception - Holidays, as posted on the website, or occasional service interruptions

13. Are masks required to ride?: Masks are optional for all passengers and drivers.

14. What is the cost to ride The Woodlands Express?: Round-trip tickets - $13 each - may be purchased at the Park & Ride terminals or via SmartPhone - The Woodlands Express Park & Ride Mobil Ticketing App.

15. May I use my METRO prepaid card?: No - the transit systems are not related.

16. Can I bring a bicycle, stroller or wheelchair on the bus?: Yes, the buses are equipped for ADA; strollers or bicycles will be placed in the storage area.

17. May I bring my dog or other pet on the bus?: Only service animals are allowed on board.

18. How can I retrieve an item left on a bus?: Call our main office 281-210-3800. We will take your information and refer it to our contractor, who will contact you if your item is found.

19. I work in The Woodlands and commute from Downtown - how do I get to my workplace?: The afternoon scheduled buses will take you to one of the three Park & Ride facilities. You will need to make separate arrangements for reaching your workplace.

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Categories

▼ Administration

▼ Boat Houses

▼ Boat Houses - Swan Boats

▼ Community Relations

▼ Covenant Administration

▼ COVID-19

▼ Elections

▼ Environmental Services

▼ Fire Department

▼ General FAQs

▼ Human Resources

▼ Incorporation, Transition and Governance

THE WOODLANDS TOWNSHIP – PROPOSITION A

THE WOODLANDS TOWNSHIP – PROPOSITION B

▼ National Night Out

▼ Parks and Recreation

▼ Parks and Recreation - Drought Information

▼ Parks and Recreation - Fields

▼ Parks and Recreation - Gorilla Hole

▼ Parks and Recreation - Open Water Swim Day

▼ Parks and Recreation - Reservations

▼ Parks and Recreation - Tennis

▼ Pools

▼ Public Safety - Neighborhood Services

▼ Races - Memorial Hermann 10 for Texas

▼ Races - Muddy Trails Bash

▼ Races - Woodforest Bank TRI

▼ Taxes

▼ The Woodlands Convention and Visitors Bureau

▼ Transportation - Woodlands Express Park and Ride / Town Center Trolley

Live Edit

▼
Administration

▼
Boat Houses

▼
Boat Houses - Swan Boats

▼
Community Relations

▼
Covenant Administration

▼
COVID-19

▼
Elections

▼
Environmental Services

▼
Fire Department

▼
General FAQs

▼
Human Resources

▼
Incorporation, Transition and Governance

▼
National Night Out

▼
Parks and Recreation

▼
Parks and Recreation - Drought Information

▼
Parks and Recreation - Fields

▼
Parks and Recreation - Gorilla Hole

▼
Parks and Recreation - Open Water Swim Day

▼
Parks and Recreation - Reservations

▼
Parks and Recreation - Tennis

▼
Pools

▼
Public Safety - Neighborhood Services

▼
Races - Memorial Hermann 10 for Texas

▼
Races - Muddy Trails Bash

▼
Races - Woodforest Bank TRI

▼
Taxes

▼
The Woodlands Convention and Visitors Bureau

▼
Transportation - Woodlands Express Park and Ride / Town Center Trolley