What is a "thunder break" and how long does it last?

A thunder break occurs when a staff member hears thunder and/or sees lightning from inside of the pool fence. The pool will close and all guests (lap swimmers included) will be asked to exit the pool and stay back at least 10 feet from the edge of the water. Lifeguards will get down from elevated stations.  

The pool will reopen no more than 30 minutes after the last thunder or lighting occurrence. If the skies are clear immediately after the thunder is heard (blue overhead with a storm nearby), the pool will reopen in less time— just 15 minutes after the last occurrence. In most cases guests will be allowed to remain on the deck while the storm passes. In extreme inclement weather (not including “shelter in place” orders) guest may be asked to entirely exit the facility for their own safety. These precautions are taken in accordance with American Red Cross lifeguard training procedures and follow guidelines set forth by the National Lightning Safety Institute.

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1. How do I report an unsafe situation or suspicious behavior at the pool?
2. Why do The Woodlands pools* have safety breaks every hour?
3. What is a "thunder break" and how long does it last?
4. Do the pools close if it’s raining, but not thundering?
5. Will I receive a “Rain Check” if the pool closes after I have paid to enter?
6. What do I do if I want to bring a guest?
7. Do you take credit cards for daily passes?
8. Where can I purchase season pool passes?
9. How do you define or verify residency in The Woodlands?
10. I don’t plan on swimming (or) I am only watching my kids, meeting family, etc. Do I have to pay to enter the pool area?
11. Can I leave the pool and return the same day, or leave one pool and go to another in the same day?
12. How old must a child be to come into the pool alone?
13. Can my child go off the diving board or main pool slide with a life jacket, or may I wait in the water to catch them?
14. What are the requirements for using the baby pool?
15. Can babies wear diapers in the pool?
16. Are the pools available for rental for private parties?
17. What is Red, Hot Pool Day?
18. How many lifeguards do you have and what certifications do they hold?
19. Are the lifeguards required to give me their name if I ask for it?
20. May I bring a cooler or food items into the pool?
21. Is alcohol permitted inside the pool facility?
22. Is smoking permitted inside the pool facility?
23. Do all pool facilities comply with the Americans with Disabilities Act (ADA)?
24. What happens when there is a known bodily fluid incident in the pool?