Yes! One of the nice features about Civic Access is that it can be viewed on any device, whether that be a phone, tablet, or any web browser, allowing you to apply for a permit from any device. The screen will easily adjust to whatever size screen you are accessing the application on.
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Civic Access is the customer portal that enables access to permits, site visits, plans, requests, and code enforcement, as well as links to other online Township resources.
Registering allows you to apply for and maintain permits and plan applications, contractor registration, view status of applications and Township Field Representative site visit schedules.
Navigate to the Civic Access Portal, click Register (found in the drop-down menu in the upper right-hand corner), and enter your email address. After you click Submit, you will receive an email requiring you to click a link to verify your email address. Your registration will not be complete until this step is done.
Return to the Login page and select your preferred “Sign in with ……” option. If you have forgotten your Login as well, please select “Unlock account”.
No, registering for a Civic Access account is free.
No, once you register for a Civic Access account, your account exists forever.
Login to the Civic Access, click the drop down arrow in the top right corner next to your name, locate My Account, Personal Info.
You have a couple of options: One company login that all employees share with one email address, OR individual logins for each employee with separate email addresses. If you choose the individual login option, each employee will need to be linked to each case in order to see case information on their individual Civic Access web page. Only contacts added to the case will be able to see the case information.
You can search for basic information on construction and land permits.
If you have forgotten your login, use “Unlock account” and follow the on screen prompts.
If you are trying to add a contact to a permit or plan you are linked to and can’t find the contact after searching, it could be that the contact is not within our Global Contact Directory. Select “Manually Add” and provide the requested information.
No. Unfortunately, you cannot use a saved template permit when applying for a trade permit off the Master Building Permit as all the project information will be provided by the master permit. At this time, you can only use a template permit when applying for a “stand-alone” trade permit.
Once logged into your Civic account click on the corresponding button for Permit, or Plan. Then search for the application from the list, grouped by categories to see application options, or type the application name on the “Application Assistant” search bar. Once inside the application you will be prompted to attach plans.
Do NOT click on the “browser” back button but on the BACK button located at the bottom of each screen.
If for some reason you were not able to complete your application submittal in one sitting, you can save your progress as an incomplete “draft” and return to the application at a later time and complete the submittal.
Plan review comments will be provided in two forms: 1) markups provided directly on the plan set, and 2) compiled into a list under the Review tab. Additional requirements will be provided in the comments or correction fields.
You can view deposits that have been invoiced. Any future fees on the permit or plans will not appear in Civic Access until they are due and have been invoiced. For example: during submission you will see the processing and/or plan review deposit, however you will not be able to view the permit deposit that will be due at permit issuance.
Yes. All deposits are to be paid online. If the fee has been invoiced by staff, you’ll be able to pay that fee online.
Yes, during the final step prior to submitting an application, you have the opportunity to review the information you have provided and see the estimated deposits. Up to that point, you have the ability to change or cancel your application.
Yes, anyone who is listed as a contact on the application can make a payment.
If you are a contact which is linked to an active permit, you can view the status of scheduled site visits through Civic Access.
If the site visit status is listed as “requested. Once the Township Field Representative site visit has a scheduled date assigned, the only way to cancel a site visit is to contact the Township Field Representative office by calling (281) 210-3800.
Yes, if you provide a valid email address you can receive the following types of automatic updates on cases you are linked to: Completeness Review Notification, Disapproved Plan Notification, Permit Issuance, Invoice Notice, Receipt, Field Representative site visit confirmation, Site Visit Results, Contractor Registration Confirmation, Certificate of Occupancy Available Online, Notice of Contractor License Expiration.
Site visits are conducted from 8 AM to 5 PM, Monday through Friday. Specific times cannot be scheduled due to the Field Representative’s workload. If a site visit is needed outside of normal business hours, please contact us at (281) 210-3800.